LEGO Serious Play (LSP) Customer Service

LEGO® SERIOUS PLAY™ is a new hands-on language for business – a tool that lets your mind form and organises new thoughts. The LEGO® SERIOUS PLAY™ process uses bricks to visualise situations and enhance business performance. The bricks create metaphors for real business issues and will allow you to address complex issues without simplifying or losing the important details.

Popular
Course

LECTURES

3 Days

QUESTIONS

5 Quizzes

ENROLLED

176 Student

REVIEWS

*****

Overview

Course Description

LEGO® Serious Play™ COMMUNICATE & LISTEN THROUGH THE BRICKS

Through LEGO® Serious Play™, customer service is one of the most important aspects of a business and good customer service skills can be learned. There are some who are having difficulties learning these skills. In LEGO® Serious Play™ storytelling and metaphor are two key components.Through that, individuals learn to explain their LEGO models to the rest of the group so that the group members understand the meaning of their models. On the other hand, team members also learn to listen carefully to the storyteller.

This session develops communication and listening skills, which are the two most important skills in excellent customer service.

Key Learning Outcomes

By the end of the course, participants should be able to:

Provide higher level of customer service to generate return business.
Master ways to develop and maintain a positive and a customer-focused attitude.
Engage with customer and up sell their services or products.

Curriculum

Introduction to A Hands-On Language - For customer service

Instructor

DR. ALEX OW
Founding Director of IRS Training Sdn Bhd

PhD in Extension Education, MBA, ACIS (UK), Cert IV & Diploma in Training & Assessment (Aust.).
Certified Lead Trainer for Edward de Bono Lateral Thinking, Six Thinking Hats and Simplicity, Cert IV and Diploma accredited by ASQA, Australia, Master Trainer for LEGO SERIOUS PLAY training methodology.
Certified Master Trainer for FourSight Certification

Mr Alex Wong

He holds a Master’s degree in Instructional Design and Technology and a Bachelor’s degree in Arts (Honours). Having additional training qualifications in training and evaluation, and being certified as a Lego Serious Play Trainer & Facilitator.
He also holds diplomas and certifications in training and assessment and is a Certified Professional Trainer.
With over 10 years of experience in sales and marketing, he specializes in various areas such as Human Capital Development, Supervisory Skills, Management Development, Leadership, Sales and Marketing, and more.